Shipping policy
Last Updated: November 10, 2026
At Viviscal, we aim to make order processing and delivery as clear and convenient as possible. Please review the following shipping information before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
During periods of high order volume, promotional events, or other operational delays, processing may take longer than usual.
2. Shipping Time
After an order has been dispatched, estimated delivery time may vary depending on the destination, shipping method, and carrier.
Delivery estimates are provided for reference only and are not guaranteed.
Additional delays may occur due to weather conditions, carrier operations, customs inspections, or other circumstances outside our reasonable control.
3. Shipping Fees
Available shipping methods and applicable shipping fees will be displayed at checkout before the order is completed.
Any shipping promotions or free-shipping offers will be subject to the conditions presented at the time of purchase.
4. Order Tracking
When tracking information is available, customers may receive a shipping confirmation email containing the relevant tracking details.
Please allow time for tracking information to become active after the carrier receives the package.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping details, please contact us promptly at pyoyopyo22@gmail.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
6. Delayed or Missing Packages
If your package appears delayed or the tracking information has not been updated, please allow reasonable time for the carrier to process the shipment.
If your order has not arrived within the expected delivery period, contact our support team. We will review the available tracking information and assist where possible.
7. Customs and International Orders
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Any applicable charges and import requirements are determined by local authorities. Customers are responsible for reviewing the requirements that apply to their location, unless otherwise stated at checkout or required by law.
8. Delivery Issues
If your package arrives damaged or contains an incorrect item, please contact us with your order details so we can review the issue and provide appropriate assistance.
9. Contact Information
For questions about shipping, delivery, or order tracking, please contact:
Email: pyoyopyo22@gmail.com
We appreciate your patience and thank you for shopping with Viviscal.