Refund policy
Last Updated: November 10, 2026
At Viviscal, customer satisfaction is important to us. We aim to provide a straightforward and transparent return and refund experience.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, products should meet the following conditions:
- Items must be unused and in their original packaging.
- Products must be returned in their original condition.
- Proof of purchase or a valid order confirmation must be provided.
For health, hygiene, and product safety reasons, certain opened or used items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
2. How to Request a Return
To begin a return request, please contact our customer support team at pyoyopyo22@gmail.com.
Please include your order details and a brief explanation of your request. Our team will review your inquiry and provide the relevant return instructions.
Please do not send products back before receiving return instructions from our support team.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will review the issue and work with you toward an appropriate solution, which may include a replacement, refund, or another reasonable resolution in accordance with applicable laws.
4. Refund Processing
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
5. Exchanges
If you receive an incorrect, damaged, or defective item, please contact our support team. We will review the situation and explain the available options.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed or shipped.
7. Contact Information
For questions about returns, refunds, or exchanges, please contact:
Email: pyoyopyo22@gmail.com
We appreciate your understanding and the opportunity to assist you.
8. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable law. Where local consumer protection laws provide additional rights, those rights will take precedence.